Peran Penting Model Pelatihan Maximizing 15-Minutes (M1ME) Pada Departemen Host Service di Alila Seminyak: Perspektif Manajer

I Gusti Agung Gede Witarsana, M Tanggap Sasmita, Vania Dwiokta Prameswari, Putu Gede Eka Darmaputra, Dewa Gede Putra

Abstract


Tujuan dari penelitian ini adalah untuk menganalisis bagaimana implementasi dari Maximizing 15-Minutes (M1ME) Training pada Host Service Department Alila Seminyak dari Perspektif Manager. Data penelitian ini dikumpulkan dari kuesioner, wawancara, dan studi dokumentasi. Data yang terkumpul dari kuesioner kemudian dianalisis menggunakan SPSS versi 23. Hasilnya menunjukkan bahwa Pelatihan Maximizing 15-Minutes (M1ME) berpengaruh positif dan signifikan terhadap persepsi kualitas, persepsi biaya, persepsi volume/produksi, persepsi efisiensi, persepsi kepatuhan, keamanan yang dirasakan, kepuasan karyawan yang dirasakan, kepuasan pelanggan yang dirasakan, respon pelanggan yang dirasakan dan respon pasar di Alila Seminyak.


Keywords


pelatihan M1ME; manajemen bakat; departemen pelayanan tamu; perspektif manajer

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DOI: https://doi.org/10.32487/jshp.v6i2.1453

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