Peran Penting Model Pelatihan Maximizing 15-Minutes (M1ME) Pada Departemen Host Service di Alila Seminyak: Perspektif Manajer
Abstract
Tujuan dari penelitian ini adalah untuk menganalisis bagaimana implementasi dari Maximizing 15-Minutes (M1ME) Training pada Host Service Department Alila Seminyak dari Perspektif Manager. Data penelitian ini dikumpulkan dari kuesioner, wawancara, dan studi dokumentasi. Data yang terkumpul dari kuesioner kemudian dianalisis menggunakan SPSS versi 23. Hasilnya menunjukkan bahwa Pelatihan Maximizing 15-Minutes (M1ME) berpengaruh positif dan signifikan terhadap persepsi kualitas, persepsi biaya, persepsi volume/produksi, persepsi efisiensi, persepsi kepatuhan, keamanan yang dirasakan, kepuasan karyawan yang dirasakan, kepuasan pelanggan yang dirasakan, respon pelanggan yang dirasakan dan respon pasar di Alila Seminyak.
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DOI: https://doi.org/10.32487/jshp.v6i2.1453
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