Does Job Satisfaction Mediate the Effect of Supervisor Performance and Work Environment on Personnel Performance in Police Department?

Alviana Sukma Damayanti, Sutarmin Sutarmin

Abstract


Improving the performance of police personnel is a crucial activity for police institutions to create the image and reputation of the institution as an institution that protects and provides a sense of security to the community. Thus, top management needs to use various factors effectively to support improvements in the performance of police personnel, including supervisor performance, work environment, and personnel job satisfaction. This study then aimed to determine the influence of these three factors in relation to personnel performance in police institutions in Indonesia, especially in the Surabaya Police Criminal Investigation Unit. The research approach used was a quantitative approach, with the research sample set at 82 personnel in the Surabaya Police Criminal Investigation Unit. The data that has been collected was then analyzed using path analysis using the SmartPLS program. The results of the study showed that supervisor performance has a significant and positive influence on job satisfaction; work environment has a significant and positive influence on job satisfaction; supervisor performance has a significant and positive influence on personnel performance; work environment has a positive and insignificant influence on personnel performance; job satisfaction has a significant and positive influence on personnel performance; supervisor performance has a significant influence on personnel performance through job satisfaction, and; the work environment does not have a significant influence on personnel performance through job satisfaction of personnel at the Surabaya Police Criminal Investigation Unit.

Keywords


supervisor performance, work environment, job satisfaction, personel performance, police institution

References


Alfaza, I. H., & Utari, P. (2024). Kultivasi Citra Kepolisian di Media Sosial (Studi Kasus Citra Kepolisian di Akun @txtdrberseragam Melalui Twitter). Jurnal Komunikasi Media, 1, 1–23.

Amiruddin. (2016). Fungsi Pengawasan dalam Meningkatkan Kinerja Pegawai Kantor Distrik Numfor Timur Kabupaten Biak Numfor. Jurnal “Gema Kampus” Ilmu Administrasi, 11(Oktober), 10–17.

Anggara, & Almasdi. (2022). Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Anggota Unit SPKT (Sentra Pelayanan Kepolisian Terpadu) Polres Merangin dengan Motivasi Kerja sebagai Variabel Interverning. Jurnal Manajemen Dan Sains, 7(2), 1078–1083. https://doi.org/10.33087/jmas.v7i2.576

Asmoro, D., & Riswandi. (2024). Legal Deliberation and Police Reform to Increase Transparency and Accountability in Law Enforcement. Edunity: Social and Educational Studies Journal, 3(June), 337–344.

Aswin, Arfan, H. H., & Oktaviani, A. R. (2022). Pengaruh Penilaian Kinerja, Pengembangan Karir dan Lingkungan Kerja terhadap Kinerja Polisi pada Polres Sinjai. Jurnal the Manusagre, 1(1), 1–13.

Aziz, M. A. (2019). (Action Research) Budaya Perilaku Anti Korupsi Anggota Polri. Jurnal Litbang Polri, 23(1), 1–26.

Bungin, M. B. (2008). Metode Penelitian Kuantitatif. Jakarta: Kencana.

Cronin, S. W., & Avenue, H. (2017). Police Supervision: Perspectives of Supervisors and Their Subordinates. Policing: An International Journal of Police Strategies & Management, 40(1).

Darmawan, D. (2013). Metodologi Penelitian Kuantitatif. Bandung: Remaja Rosdakarya.

Habibi, K. M., Ramadhani, R. S., & Fatihatul. (2024). Peran Program “Jumat Curhat” dalam Meningkatkan Citra Kepolisian Mojokerto Raya. Federalisme: Jurnal Kajian Hukum Dan Ilmu Komunikasi, 1(3), 127–137. https://doi.org/10.62383/federalisme.v1i3.55

Hafeez, I., Yingjun, Z., Hafeez, S., Mansoor, R., & Rehman, K. U. (2019). Impact of Workplace Environment on Employee Performance: Mediating Role of Employee Health. Business, Management and Education, 17(2), 173–193. https://doi.org/10.3846/bme.2019.10379

Hakim, M. M. (2023). Work-Life Balance, Take Home Pay and Workplace Environment: Which One has the Most Influence toward Employee Performance on Gen Z? JSHP : Jurnal Sosial Humaniora Dan Pendidikan, 8(1), 86–102. https://doi.org/10.32487/jshp.v8i1.1810

Handaningtias, U. R., Praceka, P. A., & Indriyany, I. A. (2022). Kepercayaan Publik (Public Trust) Terhadap Polisi: Studi Mengenai Wacana Public Dalam #Percumalaporpolisi Dengan Pendekatan Big Data Analysis. IJD: International Journal of Demos, 4(3), 940–953. https://doi.org/10.37950/ijd.v4i3.280

Hasibuan, F. L., Melisa, M., & Anggraini, N. (2021). Peran Kepolisian dalam Melakukan Pembinaan Keamanan dan Ketertiban Masyarakat Desa melalui Pendekatan Komprehensip (Penelitian di Polsek Baturaja Barat). Jurnal Pro Justitia (JPJ), 2(1), 76–88. https://doi.org/10.57084/jpj.v2i1.668

Herman, Haris, O. K., Hidayat, S., Handrawan, Rasmuddin, & K., H. A. M. (2023). Penindakan Hukum oleh Detasemen Gegana dalam Tindak Pidana Terorisme. Halu Oleo Legal Research, 5(2), 395–412. http://journal.uho.ac.id/index.php/holresch/article/view/247

Isma, A. S., & Dipoatmodjo, T. S. P. (2022). Pengaruh Lingkungan Kerja terhadap Kepuasan Kerja Karyawan PT Planet Beckham 18 di Kabupaten Gowa. Jurnal Economix, 10(2), 257–268.

Jackson, A. N., Fedina, L., Devylder, J., & Barth, R. P. (2021). Police Violence and Associations with Public Perceptions of the Police. Journal of the Society for Social Work and Research, 12(2), 303–326. https://doi.org/10.1086/711683

Johnson, R. R. (2015). Police Organizational Commitment: The Influence of Supervisor Feedback and Support. Crime & Delinquency, 61(9), 1155–1180. https://doi.org/10.1177/0011128712466887

Kurniawan, R., & Anindita, R. (2021). Impact of Perceived Supervisor Support and Rewards and Recognition Toward Performance Through Work Satisfaction and Employee Engagement in Employee Marketing Banks. Business and Entrepreneurial Review, 21(1), 171–192. https://doi.org/10.25105/ber.v21i1.9280

Mursal, Affan, I., & Mukidi. (2022). Peranan Polisi dalam Pembinaan Keamanan dan Ketertiban Masyarakat (Studi Penelitian di Kepolisian Resor Pidie). Jurnal Meta Hukum, 1(1), 153–168. http://journal.uho.ac.id/index.php/holresch/article/view/247

Sihombing, S., Taufiqurahman, Pulungan, A. H., Martua, A. S., & Pangaribuan, H. A. (2022). Pengaruh Kepemimpinan, Karakteristik Pekerjaan dan Pengawasan terhadap Kinerja Polisi di Kepolisian Resor Tapanuli Utara. Tijarah, 1(23), 95–103.

Supriyadi, T., Balkhis, A. S., Rahmawati, A., Permata, G. A., & Alifah, N. (2024). Etika dan Integritas Anggota Kepolisian. Netizen: Journal of Society and Business, 1(8), 341–349.

Umar, A. (2014). Effect of Wages, Motivation, and Job Satisfaction on the Performance of Workers in the Manufacturing Industry in the City of Makassar. European Journal of Business and Management, 6(5), 85–96.

Yaningsih, T. A., & Triwahyuni, E. (2022). Pengaruh Pengawasan, Beban Kerja, dan Pengembangan Karir terhadap Kepuasan Kerja Karyawan. Jurnal Akmenika, 19(1), 604–613.




DOI: https://doi.org/10.32487/jshp.v9i1.2338

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Web Analytics Visitor Stats

JSHP: Jurnal Sosial Humaniora dan Pendidikan is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License